Terms and Conditions

Effective date: 1/1/2023

Welcome to the Taylor community!  We’re so glad you’re here, wherever you are in your fertility journey. But first: a couple important things to know.

These Terms of Use (“Terms,” for short) create a legally binding agreement between you (“you”) and Hey-Taylor Pte. Ltd. (doing business as Taylor) as well as its affiliates (together, “Taylor,” “we,” or “us”). These Terms govern your access to and use of all websites and mobile apps owned and controlled by Taylor, including hey-taylor.com, the Taylor mobile application together with its various functionalities (the “Platforms”) as well as the services, products, and programs we offer (together with the Sites and their content, our “Services”).  By using or accessing our Services, you confirm your agreement to be bound by these Terms, so be sure to read them carefully. If you don’t feel comfortable with them, it’s probably best not to use our Services. Otherwise, we’ll assume you understand and agree to them. Of course, you can always reach out any time in case of questions – we’re here to help.


At Taylor, we’re obsessed with improving fertility and family-building journeys, both now and in the future. 

 We offer several services, including:

(I) Concierge services

We’re here to provide support, education, community, and more. We are your concierge, to help make it all easier to navigate. We’ll help you get information to the right place at the right time, we’ll help with coordination and logistics, and if you’d like, we can help you communicate with your doctor and others in connection with our Services.

For those who aren’t ready to start the egg freezing process - and even for those who are - we also provide educational resources about the fertility journey in general, and other ways to make your fertility journey more accessible, affordable, and fun.

In the usage of our Concierge services, there are some key concepts we want to make sure you understand: While we help connect and coordinate with healthcare providers, and provide information of them, our Services are not meant to be a substitute for medical, tax, financial, or legal advice from your chosen fertility clinic. We don’t endorse or guarantee the quality of any third parties you connect with through Taylor. If you’re looking for medical advice or need medical help or treatment, please make sure to talk with your chosen fertility doctor.

We’ll also ask you to complete an authorization allowing the clinic to share details with us about your egg freezing cycle - which helps us make the process smoother for you.

II) Video Consultation/Telehealth Services 

Taylor may offer various healthcare/telehealth services on the Platforms including medical consultations, mental wellness consultations, and other health and wellness services (“Healthcare Services”). 

If you are using the video consultation functionality, you acknowledge and agree that:

(III) Marketplace on the Platforms

Taylor’s Marketplace on the Platforms offers various healthcare-related products and services (including health packages such as fertility screening, home-based screening or injection) for purchase (“Healthcare Products”). Healthcare Products on the Platforms may be sold by third party vendors or Taylor (“Marketplace Providers”). If you are using the Marketplace functionality on any of the Platforms , the following terms shall apply:

Placing of Orders

Prices of Healthcare Products

Risk and property of the Healthcare Products


To access certain Services, you’ll need to create an account by providing your name, email address, and other information (together, “Account Information”). It’s important to provide us accurate, up-to-date, and complete Account Information (see our Privacy Policyfor details on how to keep it updated). You’ll be responsible for protecting your username and password, and for all activities under your account. You’ll need to immediately notify us of any unauthorized account use, or if any of your Account Information becomes inaccurate, incomplete, or otherwise false or misleading. Please be careful when accessing your account from a public or shared computer, as we aren’t responsible for any loss or damage if you don’t protect your account or information. You’ll also be required to fully cooperate with us to investigate any suspected unlawful, fraudulent, or improper activity.

 You agree that:


You can terminate these Terms any time by permanently stopping your access and use of the Services. We can terminate your use any time by notifying you at the address or email you provided, or otherwise notifying you through the Services. We’re not required to provide notice or a reason before terminating your use. If we terminate your use because you have breached these Terms or any other agreements with us, you won’t be entitled to any refunds. To protect the integrity of our Services, we may, at any time in our sole discretion, block access from certain IP addresses. Note: even after termination, certain Terms will remain in effect such that any rights and obligations that should logically still apply after that date will survive.


As long as you comply with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to use the Services only for your personal and non-commercial purposes, in accordance with all applicable laws. You won’t have any ownership rights in the Services unless otherwise specified in a written agreement with us.

We are committed to ensuring a safe, respectful, and supportive community. This means that we will not tolerate any of the following in connection with our Services:

If you engage with others in our community, you’ll be considered entirely responsible for those interactions. If you have disputes with others in our community, we’ll have the right (but no obligation) to get involved as needed, and you release us from all claims, demands, and damages related to those disputes.

If you access our Services through a third-party site, you may be required to comply with their policies in addition to these Terms, so please be sure to read them.


Our Services are not meant for children.  By using the Services, you confirm that you’re over the age of 18. In line with the Children’s Online Privacy Protection Act, we will never knowingly request or solicit personal information from anyone under 13 without verifiable parental consent. If we learn that we’ve collected that type of information without verifiable parental consent, we will promptly delete it. If you believe we’ve collected personal information from someone under 18, please contact us at sayhey@hey-taylor.com.


Personal information accessed or collected in connection with our Services will be handled as described in our Privacy Policy.

By using our Services, you agree that we can send you communications either by email or posting them on our Services - including legal disclosures, these Terms, our Privacy Policy, changes to those documents, and other policies, communications, disclosures, and information, including about prospective Services. This consent covers all interactions between you and us. Keep in mind, text messages and emails are not always secure, and they travel over networks that we don’t or own or control.

By providing a phone number to us, you confirm you’re the current subscriber or owner. You expressly agree that we or others acting on our behalf can contact you by phone or text message (including artificial or prerecorded voice messages, and/or automated calls and texts) to the number you provide or one provided on your behalf, for various purposes including verifying identity, providing account notices, fulfilling requests, or sharing promotions or services we think may interest you. Your consent is completely voluntary, and you can opt out any time. If you don’t opt out, we may contact you even if your number is listed on a do-not-call list or if you cancel your account or terminate your relationship with us. You don’t have to agree to receive promotional calls or texts as a condition of purchasing any goods or services. You understand and agree, for any text messages sent in connection with the Services, that: (a) message frequency may vary, (b) message and data rates may apply, and we’re not responsible for these charges, (c) you can reply HELP for information, (d) you can reply STOP any time to opt out (if you do, you may receive a message confirming your opt-out); and (e) neither we nor mobile carriers are liable for delayed or undelivered messages.

You can opt out of certain types of communications either through your account settings, by following any unsubscribe instructions in the message, or by contacting our support team (please include your full name and the email/number you want to opt out). Your opt-out will be effective within a reasonable time after we receive it.  Please keep in mind that we’ll need to send you certain messages about our Services – for example, updates to our Terms or billing information – so you will not be able to opt out of those communications. If you withdraw consent, it won’t affect the legal validity or enforceability of our agreements with you, but it may mean that certain parts of the Services are no longer available to you.


You may have opportunities to provide feedback in connection with the Services, including by communicating with other users. This feedback will be considered non-confidential and non-proprietary (unless otherwise required by law), and we’ll be free to copy, disclose, and otherwise use it for any purpose.

Keep in mind that as a user, you’re personally and solely responsible for all information you post, transmit, or share with others in the Taylor community (“User Content”). Please don’t use community channels to share or post information you want to keep confidential. By sharing it, you represent, warrant, and affirm that your User Content is accurate, that it does not violate any applicable laws or third party rights, that you have appropriate permissions or rights from anyone whose information or property is included in it, and that it doesn’t violate our Terms. Your User Content remains your property, but once you make it available (for example, by posting it in our Services), you grant us an irrevocable, perpetual, transferable, sublicensable, fully paid-up, royalty-free, worldwide right and license to copy, reproduce, fix, adapt, modify, create derivative works from, manufacture, commercialize, publish, distribute, sell, license, sublicense, transfer, lease, transmit, publicly display, publicly perform, provide access to electronically, broadcast, communicate to the public, display, perform, enter into computer memory, and use and practice your User Content as well as all modified and derivative works thereof in connection with the Services, including marketing and promotion, without notice to or consent from you, and without compensation to you or anyone else.

Please make sure you don’t use the Services to post or transmit anything prohibited by Section 5 or anything else in these Terms.  We don’t assume liability or responsibility for user behavior or for monitoring User Content or conduct in connection with the Services. We may (but we’re not obligated) to review, monitor, reject, deny, or remove User Content at our sole discretion at any time, and for any reason, without notice.


We and our licensors retain all ownership rights, title, and interest (including all intellectual property rights) worldwide to the Services, including all software and content. No rights are granted to you other than those expressly described in these Terms. All trademarks, service marks, and trade names are owned by us or other respective owners.


We respect the intellectual property rights of others, and ask that you do the same. The Digital Millennium Copyright Act of 1998 (“DMCA”) provides recourse for copyright owners who believe material on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials on the Sites infringe your copyright, you (or your agent) may send us a notice asking that the material be removed or blocked. In addition, if you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA allows you to send us a counter-notice. More information about the DMCA and requirements for these notices is available through the U.S. Copyright Office (https://www.copyright.gov). In accordance with the DMCA, we have designated an agent to receive notification of alleged copyright infringement. Any written Notification of Claimed infringement should comply with Title 17, U.S. Code, Section 512(c)(3)(A) and should be provided in writing to sayhey@hey-taylor.com.


Through Taylor, you’ll have the option to connect with third-party sites, offerings, and content that are not controlled by Taylor. Those third parties generally have different terms and privacy policies, so please make sure to review them. We are not responsible for third parties’ privacy and security practices or for their offerings, marketing, or other content. We make those offerings available as a convenience, but we don’t endorse, warrant, recommend, or guarantee them.


Information available to you through the Services (including third-party content) is intended solely for informational purposes, and we don’t warrant its accuracy, completeness or usefulness. Any reliance you place on it is strictly at your own risk, and we disclaim all liability and responsibility arising from that reliance. The same is true for third party content: All statements and/or opinions expressed in those materials, and all articles, responses to questions, and other content, other than the content provided by us, are solely the opinions and responsibility of whoever is providing those materials. They do not necessarily reflect our opinion, and we are not responsible or liable to you or any third party for their content or accuracy.



In using the Platforms or any services provided by us, Taylor will need to collect your personal data in order to provide you with our Services. In providing us with your personal data, you consent to our collection, use, processing, and disclosure of your personal data in accordance with our Privacy Policy or on the Platforms. 

For the avoidance of doubt, our Privacy Policy also applies to any data provided to Taylor offline (whether in the Taylor physical clinics, during health screenings/vaccinations or otherwise) in order for us to perform any services for your benefit.

Taylor is required to comply with local healthcare privacy and security laws and maintain safeguards to protect the security of your health information. In addition, the information you provide to your Healthcare Provider during a video consultation is legally confidential, except for certain legal exceptions as more fully described in our Privacy Policy. Information relating to your care, including clinical notes and medical records, are stored on secure, encrypted servers maintained by Taylor and an external provider that is compliant with the U.S. Health Insurance Portability and Accountability Act (HIPAA).


To the maximum extent permitted by law, you irrevocably agree and acknowledge that:

Taylor does not warrant and hereby disclaims any representation, warranty or term with respect to the Platforms and/or Platforms’ Functions, whether express, implied or statutory, including but not limited to:

Taylor and its partners are not liable for: 

The exclusions and/or limitations of liability in this Agreement shall not apply to the extent that such exclusions and/or limitations are prohibited by applicable law, including liability for death or personal injury arising from Taylor’s negligence.


You agree to fully indemnify and hold harmless Taylor, our affiliates, related companies, members, officers, employees, agents, partners and service providers (collectively, the “Indemnitees“) from and against any claim, demand, loss, damage, cost, or liability (including legal fees) which any of the Indemnitees may suffer or suffers in connection with or arising from (a) any information or content which you submit, post, transmit, communicate, send, publish, upload or otherwise make available through the Platform; (b) your breach of this Agreement and any terms relating to your use of the Platform; (c) your access or use of the Platform; (d) any action taken by us either as part of our investigation of any suspected breach of this Agreement or as a result of our finding or decision that a breach of this Agreement has occurred; and (e) your breach of any rights of any other person. 


To the maximum extent allowed under applicable law:


Neither Taylor nor any providers of Services under this Agreement shall be liable for delay in performing obligations or for failure to perform obligations under this Agreement if the delay or failure resulted from events, causes and circumstances beyond its reasonable control, including but not limited to, acts of God, governmental acts (including directives issued by regulators and amendments to legislation), shut down or failure of telecommunications facilities or networks, failures or acts of application distributors, failure of information technology or telecommunications equipment or facilities, hacker attacks, denial of service attacks, virus or other malicious software attacks or infections, power failures, epidemics, flood, fire, explosion, accident, civil commotion, industrial dispute, or impossibility of obtaining materials.


This Agreement, the Privacy Policy and the documents in it, constitutes the entire agreement and understanding between you and Taylor relating to the Platforms and you have not entered into this Agreement in reliance upon any representation, warranty or undertaking of Taylor which is not set out in this Agreement. Nothing in this Agreement shall however operate to limit or exclude liability for fraud.

We may from time to time update these terms of this Agreement by posting amendments at the Platforms. By your continuing use of the Platforms after any such amendment, you agree to be bound by this Agreement as so amended. 

The illegality, invalidity or unenforceability of any provision of this Agreement under the law of any jurisdiction shall not affect its legality, validity or enforceability under the law of any other jurisdiction nor the legality, validity or enforceability of any other provision.

No failure on the part of any party to exercise, and no delay on its part in exercising, any right or remedy under this Agreement will operate as a waiver thereof, nor will any single or partial exercise of any right or remedy preclude any other or further exercise thereof or the exercise of any other right or remedy. The rights provided in this Agreement are cumulative and not exclusive of any rights or remedies provided by law. 

We may seek immediate injunctive relief if we make a good faith determination that a breach or non-performance is such that a temporary restraining order or other immediate injunctive relief is an appropriate or adequate remedy.

Taylor may give notice by means of a general notice on the Platforms, or by electronic mail to your email address, by SMS to your mobile phone number, or by written communication sent by registered mail to your address. Your contact details for such notices shall be based on your details in Taylor’s records. You may only give notice to us in writing sent to our designated address or e-mail address. 

The provisions of the Agreement are severable, and if any provision, or any portion thereof, is determined by a competent court or tribunal to be illegal, invalid or unenforceable for any reason, any remaining portion of that provision, and all other provisions of the Agreement, shall remain valid and enforceable to the fullest extent permitted by law in order to give effect to the Parties’ intentions.

We reserve the right to delegate or sub-contract the performance of any of our Platforms Functions or Services or to any related company, service provider, subcontractor and/or agent on such terms as we may deem appropriate.

You may not assign your rights or transfer your obligations under this Agreement without our prior written consent but we may assign our rights or transfer our obligations under this Agreement to any affiliate or third party at our sole discretion.

Save for the related companies of Taylor, partners of Taylor and as expressly provided in this Agreement including without limitation as referred to in Clause 10, a person who is not a party to this Agreement shall have no right to enforce or enjoy the benefit of any term of this Agreement under the Contracts (Rights of Third Parties) Act 2001. Notwithstanding any term of this Agreement, the consent of any person who is not a party to this Agreement is not required to rescind or vary this Agreement at any time. 

In the event that this Agreement is executed or translated in any language other than English, to the extent allowed under law, the English language version of this Agreement shall govern and shall take precedence over the foreign language version.


This Agreement shall be governed by, and construed in accordance with, the laws of Singapore. The Parties shall attempt in good faith to resolve promptly any dispute arising out of or in connection with this Agreement through amicable negotiations (which shall be commenced by either party giving written notice to the other).  In the event that such dispute cannot be resolved by amicable negotiations within thirty (30) days of either party giving written notice to the other party that a dispute has arisen, the dispute shall be submitted by either party for resolution by the courts of Singapore which courts shall have exclusive jurisdiction.


Let's keep in touch.

2 Venture Drive #14-02 Singapore 608526
‍© 2023 Hey-Taylor Pte. Ltd. All rights reserved.

Thank you!
We'll get in touch really soon.
Oops! Something went wrong while submitting the form.